FAQ
Frequently asked questions
Questions & answers about your stay at Apartment Bauernhof Birkhöfl by we rent.
Arrival and keys
Where is the apartment located?
Sonnbergstrasse 54, 5700 Zell am See. The apartments are located on the mountain. Please note: there is no public transport up here, so you will need your own car or a taxi.
How do I receive the arrival information?
We send you all arrival details by email one day before your arrival.
Where do I find the key box?
The key box is located next to the house entrance. You will receive the code with your arrival email.
What is the check-in time?
From 16:00 until midnight. An earlier arrival is possible on request for a surcharge of € 100.
What is the check-out time?
10:00 at the latest. A later departure is possible on request for a surcharge of € 100.
How many keys do I get?
One key per booking. If you return at different times, you are welcome to use the key box.
Is there parking?
Yes, directly at the house and free of charge.
Booking, payment and cancellation
Where do I get the best rate?
You get the best conditions when booking directly via our website, by email or WhatsApp. Book directly here.
What is the payment schedule?
10 % of the booking amount on booking, the remaining 90 % 14 days before your arrival.
Can I cancel free of charge?
Yes, the booking can be cancelled free of charge up to 14 days before arrival. The full terms and cancellation policy are available at we rent.
Is a deposit required?
On the day of arrival, € 400 is blocked on your credit card as a damage deposit. The amount is released again 48 hours after departure.
Do I have to register children?
Yes, please register all children travelling with you to avoid additional costs on site.
Pets
Are dogs allowed?
Yes, the Birkhöfl is dog friendly. Please register your pet when booking. The fee is € 20 per night and animal.
Apartment and facilities
Is there WiFi?
Yes, WiFi is available in the apartment free of charge.
Are bed linen and towels included?
Yes. Bed linen and two towels per person are included and prepared for your arrival.
Which coffee machine is available?
A Nespresso capsule machine. We are happy to provide a filter coffee machine on request.
Is there a dishwasher?
Yes. Please start the dishwasher on the day of check-out before you leave.
Is there a washing machine?
No, a washing machine is not available.
Is there a ski room?
Yes, next to the entrance there is a lockable ski room with boot heaters. Bicycles can also be stored there.
Is there a sauna?
Not in the apartment. The region offers numerous spa and sauna facilities, for example the indoor swimming pool in Zell am See and the TAUERN SPA.
Is there a barbecue?
No, there is no barbecue as there is no suitable garden or outdoor area.
Is there an electric charging station?
No, we do not offer electric car charging at the apartment yet. Public charging stations are available in the Zell am See-Kaprun region.
Where is the waste collection point?
The bins are located next to the garage.
Service, mobility and region
Is there a breakfast service?
Yes, in cooperation with Bäckerei Katschner. Your order is delivered in front of your apartment by 07:30 at the latest.
What is Vera's bonus card?
A network of bonus partners giving you the best rates for rentals, restaurants and activities such as paragliding.
Is a mobility card included?
Yes, the mobility card is included free of charge. It lets you use buses and trains in the Pinzgau region at no cost.
Is the Zell am See-Kaprun Summer Card included?
No, the Summer Card is not included. However, you do receive the mobility card for buses and trains free of charge.
Is the SalzburgerLand Card included?
No. It is available from € 90 for 6 days or € 108 for 12 days.
Where is the nearest ski lift?
The CityXpress to the Schmittenhöhe. We are happy to arrange a taxi or transfer service for you.
Where are the bus and train stations?
Bus stop: Zell am See Postplatz. Railway station: Zell am See Bahnhof.
Which is the nearest airport?
Salzburg Airport. We are happy to arrange a transfer for you.
Is there an office on site?
Yes, the we rent office at Flugplatzstraße 52 in Zell am See is open daily from 08:00 to 18:00.
Phone: +43 664 635 8787
Email: we@we-rent-apartments.com